These Terms and Conditions set out the basis on which our man with van Wimbledon service is provided. By making a booking, confirming a quote, or allowing the service to commence, you agree to be bound by these terms. They are intended to create a clear understanding between the customer and the service provider, covering the booking process, payments, cancellations, liability, waste handling obligations, and the law that applies to the agreement.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating the Wimbledon man with van service, and references to “you” or “the customer” mean the person or business placing the booking. These terms apply whether the booking relates to a single item, part-load transport, furniture delivery, or other agreed transport and removal services. They apply alongside any written quote, booking confirmation, or agreed service specification, and where there is any inconsistency, the written booking confirmation will usually take priority unless otherwise required by law.

We reserve the right to update these terms from time to time. Any updated version will apply to future bookings and, where appropriate, to ongoing services not yet completed. The customer is responsible for reviewing the latest terms before booking. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

1. Booking Process

All bookings for our man and van Wimbledon service must be made with accurate and complete information. This includes the collection and delivery addresses, access details, item descriptions, preferred dates, and any special handling requirements. Where the customer provides incomplete or incorrect information, we may need to revise the quotation, adjust the timing, or refuse to carry out the service if it becomes unsafe or impracticable to proceed.

Bookings are only confirmed once we have accepted the request and, where applicable, received any deposit or advance payment requested. A quotation is not a binding reservation until confirmed in writing or by electronic message. We may make the booking subject to additional checks, including vehicle availability, access conditions, parking arrangements, or the nature and weight of the items to be moved. If the actual job differs materially from the description provided at the time of booking, we may revise the price or decline to continue the service.

The customer must ensure that all items are ready for collection at the agreed time and that there is suitable access for loading and unloading. Delays caused by poor access, missing keys, traffic restrictions, waiting for lifts, or the customer’s failure to be present may result in additional charges. Where a booking is time-based, the stated time is an estimate unless expressly confirmed as guaranteed. We will always aim to attend within the agreed window, but we cannot accept responsibility for delays outside our reasonable control.

2. Prices and Payments

Prices for our Wimbledon man with van services are generally based on the information supplied at the time of booking, including time required, vehicle size, labour, distance, and any special conditions. Unless otherwise stated, quoted prices may be subject to change if the job changes in scope, takes longer than expected, requires extra labour, or involves additional stops, waiting time, stairs, difficult access, parking charges, congestion-related costs, or disposal fees.

All prices will be communicated clearly before the service begins whenever possible. Unless expressly stated otherwise, quotations are inclusive of standard labour and vehicle use but exclude unforeseen extras. Any additional charge incurred under these terms will be calculated reasonably and communicated to the customer as soon as practicable. If the customer disputes an additional charge, they should raise the issue promptly, but the undisputed portion of the invoice remains payable on the due date.

Payment terms depend on the arrangement agreed at booking. We may require a deposit, full advance payment, or payment on completion. Unless otherwise agreed in writing, invoices are due immediately upon completion of the service or within the stated payment period shown on the invoice. We accept payment by the methods notified at booking. Late payment may result in administrative charges, interest, or recovery action where permitted by law. Title to any goods transported is not affected by payment arrangements, and we are not responsible for any dispute between the customer and a third party regarding ownership or authority to move items.

3. Cancellations and Changes

If you need to cancel or amend a booking for our man with van Wimbledon service, you must notify us as soon as possible. Cancellation terms may depend on how much notice is provided, whether a deposit has been paid, and whether staff or vehicles have already been allocated. Where a cancellation occurs after resources have been reserved, we may retain part or all of the deposit or charge a cancellation fee to cover losses reasonably incurred.

Cancellations made at short notice, including on the day of service, may be charged in full or in part if we are unable to reallocate the booking. If the customer is not present at the agreed time and location, or if the booking cannot proceed because access has not been arranged, this may be treated as a late cancellation or failed attendance. We may also charge for waiting time, aborted journeys, or any reasonable costs resulting from the customer’s failure to prepare the items or premises.

If you request a change to the booking, such as a different date, revised volume, or additional collection or delivery point, we will review the request and confirm whether it is accepted. Any change may affect the price, vehicle size, staff allocation, or timing. Where a change cannot be accommodated, the original booking terms will remain in force unless cancelled in accordance with these conditions. We recommend that customers check all details carefully before final confirmation to avoid avoidable charges or disruption.

4. Customer Responsibilities

To allow the man and van Wimbledon service to operate safely and efficiently, the customer must ensure that all items are suitably packed, secured, and labelled where necessary. Fragile items, loose components, and personal valuables should be prepared appropriately before collection. Unless we have expressly agreed to provide packing services, we are not responsible for packing failures, insufficient protection, or damage arising from inadequately prepared goods.

The customer is also responsible for ensuring that all goods handed over for transport are lawful to move and do not include prohibited, dangerous, illegal, or restricted items unless we have specifically agreed in writing and are legally permitted to carry them. You must tell us in advance about any items that are unusually heavy, bulky, fragile, valuable, hazardous, or likely to require special handling. Failure to disclose such information may result in refusal to carry the items, revised charges, or termination of the service.

The customer warrants that they have the authority to arrange transport of the goods and that no third-party rights are infringed by the movement, disposal, or handling of the items. If we are asked to move goods that belong to a landlord, tenant, business partner, family member, or another person, the customer must ensure they have permission to do so. We are entitled to rely on the customer’s instructions and will not be liable for disputes about authority unless caused by our own negligence or wilful misconduct.

5. Liability and Service Limitations

We will take reasonable care when performing our Wimbledon man with van service, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we are not liable for indirect loss, loss of profit, loss of business, loss of opportunity, or consequential damage arising from delays, cancellations, or service interruptions.

Where we are responsible for loss or damage to goods, our liability will be assessed on the basis of reasonable care and the value of the items concerned, taking account of age, condition, and any pre-existing defects. We are not responsible for damage arising from items that were already fragile, poorly packed, defective, improperly assembled, or structurally unsound. We are also not liable for loss or damage caused by events outside our reasonable control, including severe traffic disruption, accidents not caused by us, weather conditions, civil disruption, road closures, or breakdowns beyond reasonable prevention measures.

If an item is damaged, missing, or delayed, the customer must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the service. The customer should preserve the item, packaging, and any evidence of damage for inspection. Our liability, if any, may be reduced where the customer has failed to mitigate loss, has contributed to the damage, or has not followed instructions regarding packing, loading, or access. We may, at our discretion, repair, replace, or offer a monetary settlement, but this does not create an obligation beyond what the law requires.

6. Waste Removal and Regulations

Where our service includes the collection, transport, or disposal of waste, the customer must ensure that the material is described accurately and lawfully. The customer remains responsible for the nature of the waste, its origin, and any information required for legal disposal. We reserve the right to refuse waste that is hazardous, contaminated, illegal, unidentified, or not properly segregated. For the avoidance of doubt, our waste-related services are subject to applicable environmental and waste management laws and regulations.

Waste transfer notes, duty of care documentation, and any other records required by law must be provided or completed as necessary. If the customer fails to give accurate information about waste classification, quantity, or source, additional charges may apply, and we may refuse to remove the waste. The customer must not include prohibited materials such as chemicals, asbestos, clinical waste, pressurised containers, batteries, oils, paints, or other regulated substances unless we have confirmed in advance that we are authorised and equipped to handle them lawfully.

Where we arrange disposal through a licensed facility or transfer station, we will act in accordance with applicable regulations and standard industry practice. The customer acknowledges that waste charges may change depending on weight, type, and disposal requirements. If waste is presented in a way that creates safety or compliance concerns, we may separate, quarantine, or leave it uncollected, and any resulting costs remain the customer’s responsibility. The customer agrees not to ask us to dispose of any item in a manner that would breach environmental law or local authority rules.

7. Access, Delays, and Completion

The customer must make reasonable arrangements for access, including parking permissions, lift availability, keys, codes, and any building restrictions. If we cannot access the property or complete the move because arrangements have not been made, this may incur waiting charges or a failed service fee. We are not responsible for delays caused by third parties such as building management, security staff, neighbours, or local restrictions, unless the delay is directly attributable to our own acts or omissions.

Completion of the service occurs when the goods have been delivered to the agreed location, or when the task has otherwise been completed in accordance with the booking instructions. If the customer asks us to leave items in a particular room, floor, or area, this must be made clear in advance and may be subject to access conditions. Where the customer is not available to inspect the items on delivery, the service will still be deemed completed if delivery has been made in accordance with the agreed instructions.

If a move is interrupted due to unforeseen circumstances, we will take reasonable steps to protect the goods and resume the service where practicable. However, any extra time, labour, storage, return travel, or re-delivery caused by the interruption may be charged separately. Customers should keep their own insurance arrangements up to date for goods of significant value and should not rely solely on our liability position under these terms.

8. Insurance, Claims, and Force Majeure

We may hold insurance appropriate to the nature of our operations, but the existence of insurance does not expand our legal obligations beyond these terms. Customers are encouraged to arrange their own insurance for goods in transit where appropriate, particularly for high-value, fragile, or irreplaceable items. Any claim must be supported by reasonable evidence, including photos, receipts, or records showing the condition and value of the affected item.

We are not liable for failure or delay in performing the service where that failure is caused by events beyond our reasonable control, including but not limited to fire, flood, storm, strike, pandemic-related disruption, acts of government, war, terrorism, equipment failure not reasonably preventable, or road incidents affecting access. In such cases, we will use reasonable efforts to rearrange the service, but we shall not be liable for losses arising from the interruption to the extent the law allows.

If a dispute arises, the parties should first attempt to resolve it in good faith and promptly exchange the information needed to assess the issue. Any claim must be brought within a reasonable time and, where legal time limits apply, within those limits. Failure to notify us promptly may make it difficult to investigate the matter fairly and may reduce or eliminate any remedy that might otherwise be available.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you are a consumer, you may also benefit from mandatory protections available under your local laws where these cannot be excluded by agreement. Nothing in these terms is intended to remove statutory rights that apply to consumers under UK law.

Any dispute not resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision of these terms is found invalid or unenforceable, that provision will be interpreted as narrowly as necessary to remain consistent with the law, and the remainder of the terms will continue to apply.

By using our man with van Wimbledon service, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms are designed to create a fair, transparent, and lawful framework for our services, balancing the practical realities of transport work with the customer’s responsibility to provide accurate information, lawful goods, and appropriate access. We recommend retaining a copy of the booking confirmation and these terms for your records.