Man with Van Wimbledon Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Wimbledon provides removal, man and van, collection, delivery and associated services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, firm or company who requests or purchases the services from Man with Van Wimbledon.

We, us, our means Man with Van Wimbledon as the provider of services.

Services means any removal, man and van, transport, loading, unloading, packing, unpacking, or related services that we agree to provide.

Goods means the items, belongings, furniture, equipment, or any other property that we are requested to move, transport, handle, or store.

Booking means a confirmed arrangement for services on a specified date and time, agreed between you and us.

Working day means any day other than a Saturday, Sunday or public holiday in England.

2. Scope of Services

We provide man and van and removal services primarily within Wimbledon and surrounding areas, as well as to other destinations within the United Kingdom by prior arrangement. The exact scope of services, including the size of vehicle, number of operatives, estimated duration, and collection and delivery addresses, will be agreed at the time of booking.

We reserve the right to refuse to move any Goods that we reasonably consider to be unsafe, illegal, or unsuitable for transport, including but not limited to hazardous materials, prohibited waste, perishable goods, or items that exceed the safe loading capacity of our vehicles.

3. Booking Process

All bookings must be made in advance and are subject to availability. Bookings can be made via our online enquiry channels or other methods we may make available from time to time.

To make a booking, you will need to provide accurate information including, but not limited to, the collection and delivery addresses, type and approximate quantity of Goods, access details at each location, any parking restrictions, and any special handling requirements.

Based on the information you provide, we will give you an estimated quote and proposed service details. Your booking is not confirmed until we have accepted it and you have agreed to our charges and these Terms and Conditions. We may require a deposit to confirm the booking.

You are responsible for ensuring that all details you provide are complete and accurate. If any details change, you must inform us as soon as possible. Changes to a booking may result in changes to the quoted price and may be subject to availability.

4. Estimates and Pricing

Prices may be quoted on an hourly rate, a fixed fee, or a combination of both, depending on the nature of the job. Any estimate provided prior to the service is based on the information supplied by you and is not a guaranteed fixed price unless we expressly state that it is a fixed quotation.

If the actual work required differs from the original information provided, we reserve the right to adjust the price accordingly. This may include, for example, additional items not previously declared, extra floors or carrying distances, delays beyond our control, restricted access, or waiting time.

Unless otherwise stated, quoted prices do not include tolls, congestion charges, parking charges, storage fees, packing materials, dismantling or reassembling of furniture, or disconnection and reconnection of appliances. These may be charged as extras if requested or required.

5. Payments

Unless we agree otherwise in writing, payment is due on completion of the services on the day of the move. We may, at our discretion, require full or partial payment in advance, particularly for longer distance removals or larger bookings.

We may accept various forms of payment, which will be communicated to you during the booking process. Cash payments, where accepted, must be made directly to our representative at the end of the job. Card or electronic payments should be made in accordance with our payment instructions.

If payment is not made when due, we reserve the right to charge interest on the overdue amount at the statutory rate and to recover from you any reasonable costs incurred in the collection of overdue accounts, including legal fees and enforcement costs.

6. Cancellations and Amendments

You may cancel or amend your booking by giving us notice in advance. The following cancellation terms will generally apply unless we state otherwise in writing.

If you cancel more than 48 hours before the scheduled start time, no cancellation fee will usually be charged, although any non-refundable third party costs we have incurred may be passed on to you.

If you cancel within 24 to 48 hours of the scheduled start time, we may charge up to 50 percent of the estimated booking value.

If you cancel within 24 hours of the scheduled start time, on the day of the move, or if our team attends the address and is unable to gain access or proceed due to reasons within your control, we may charge up to 100 percent of the estimated booking value.

Any change of date, time, or scope of services is subject to availability and may result in a revised quotation. If we are unable to accommodate your requested change, your original booking may be treated as cancelled and the above cancellation terms may apply.

7. Your Responsibilities

You are responsible for:

Ensuring that you, or a responsible person appointed by you, is present at the collection and delivery addresses for the duration of the service to provide access, instructions, and to sign any relevant documentation.

Providing safe and suitable access to the premises, including ensuring that stairways, lifts, corridors, and doorways are clear and adequate for the movement of Goods.

Arranging suitable parking for our vehicles as close as reasonably possible to the property entrance, and for obtaining any necessary parking permits or authorisations in advance. Any parking fines or charges incurred as a result of insufficient or incorrect parking arrangements may be charged to you.

Safely packing, securing, and labelling your Goods unless you have requested and paid for a professional packing service. Fragile items should be clearly marked and adequately protected.

Disconnecting and preparing any appliances, fixtures, or fittings for transport, unless we have agreed to provide this service.

Ensuring that no Goods to be moved are prohibited, hazardous, illegal, or fall under special transport regulations which have not been disclosed to us in advance.

8. Our Responsibilities

We will exercise reasonable care and skill in providing the services. Our team will handle your Goods with appropriate care and will use reasonable endeavours to complete the work within any estimated time frame. However, time is not of the essence and we will not be liable for delays caused by traffic, weather, access issues, or other factors beyond our reasonable control.

We will provide appropriate vehicles and staff for the job as agreed during the booking process. If an unforeseen event prevents us from providing the services as booked, we will notify you as soon as reasonably possible and offer an alternative date or a refund of any amounts paid for services not provided, as appropriate.

9. Liability for Loss or Damage

We will take reasonable care to protect your property and Goods during the move. However, our liability for loss or damage is subject to the following conditions and limitations.

We will not be liable for any loss or damage arising from your failure to properly pack, secure, or protect Goods where we have not provided a packing service. This includes damage to fragile items such as glassware, mirrors, artwork, ceramics, and electronics that were not adequately protected.

We will not be liable for normal wear and tear, minor scratches, scuffs, or marks that may occur to Goods or property as a result of moving large or heavy items through confined spaces, provided we act with reasonable care.

We will not be liable for any loss or damage resulting from defects in Goods, inherent vice, pre-existing damage, or the nature of the Goods themselves.

Our liability for loss of or damage to Goods, where we are found to be at fault, will be limited to the lower of the cost of repair or the current market value of the item, and subject to an overall cap which may be specified in your booking confirmation or any applicable insurance policy.

We will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of opportunity, loss of data, or emotional distress.

You are encouraged to arrange your own insurance cover for the full value of your Goods. If you have such insurance, you must inform your insurer that you are using a man and van or removal service.

10. Exclusions of Liability

We will not be liable for loss or damage arising from:

Acts or omissions by you or any person acting on your behalf.

Failure to inform us of appropriate information regarding the Goods or access conditions.

Weather conditions, traffic, road closures, or other circumstances beyond our reasonable control.

Delay, failure to perform, or partial performance of the services caused by such circumstances.

Goods that are hazardous, illegal, or prone to deterioration that we have agreed to move as a result of your instructions or misrepresentation.

11. Waste and Disposal Regulations

We operate in accordance with applicable waste and environmental regulations in the United Kingdom. We are not a general waste disposal company and will only remove waste or unwanted items by prior agreement and in compliance with relevant legislation.

Household waste, construction waste, rubble, chemicals, flammable materials, and other controlled waste will only be removed where we are legally permitted to do so and where suitable arrangements have been agreed in advance. Additional charges will apply for any authorised disposal of waste.

You must not request us to transport or dispose of any items in a way that breaches waste regulations or local authority rules. If we discover that Goods we have been asked to move or dispose of fall into a regulated or prohibited category, we may refuse to handle them or may take steps to ensure they are dealt with in a compliant manner, with any additional cost passed on to you.

Fly tipping or unlawful disposal of waste is strictly prohibited. We will not participate in or be responsible for any such activity. Any fees, penalties, or enforcement actions arising from your instructions to unlawfully dispose of items will be your responsibility.

12. Delays and Waiting Time

You must be ready to commence the move at the agreed start time. If our team and vehicle are delayed or kept waiting for reasons within your control, we reserve the right to charge a waiting time fee at our standard hourly rate or as otherwise specified in your booking.

We will not be liable for any delay in arrival at the collection or delivery address caused by traffic, accidents, adverse weather, roadworks, or other circumstances beyond our control. In such situations, we will use reasonable endeavours to keep you informed and to complete the service as soon as reasonably practicable.

13. Complaints

If you have any concerns or complaints about our services, you should raise them with the team on the day of the move wherever possible. This gives us an opportunity to address the issue immediately.

If the issue cannot be resolved on the day, you should submit a written complaint within a reasonable time, providing full details of the problem and any supporting information. We will investigate and respond within a reasonable period. Our aim will always be to find a fair and practical resolution in line with these Terms and Conditions.

14. Data Protection and Privacy

We will collect and process personal data that you provide to us for the purpose of arranging and delivering our services, handling payments, and managing any related queries or disputes. We will only use your personal information in accordance with applicable data protection laws and for legitimate business purposes.

We will take reasonable steps to keep your personal data secure and will not sell or share your details with third parties except where necessary for the performance of our services, for legal obligations, or with your consent.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

Both you and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence, or understandings, except where expressly incorporated in writing.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your agreement with us. You are advised to review this page periodically to ensure you are familiar with the current terms.